Refund Policy

Last updated: May 23, 2026

At Zorvod, customer satisfaction is our top priority. We want you to be completely satisfied with your IPTV subscription. This Refund Policy outlines the conditions under which refunds may be issued, the process for requesting a refund, and important information regarding our free trial offer.

1. Free Trial Period

We offer a free trial period to all new customers, allowing you to fully test our IPTV service before making any financial commitment. During the trial, you will have access to our full channel lineup, VOD library, and all features included in our premium plans.

The purpose of this trial is to ensure that our service meets your expectations in terms of channel selection, streaming quality, and device compatibility. We strongly encourage all potential customers to take advantage of this trial before purchasing a subscription.

2. Refund Eligibility

Since we provide a free trial period for all customers to evaluate our service before purchase, refund requests after subscription activation are evaluated on a case-by-case basis. The following conditions apply:

Eligible for Refund:

• Complete service failure where our IPTV service does not function on any of your devices, and our technical support team is unable to resolve the issue within 48 hours of your initial report
• Duplicate charges or billing errors resulting in overcharges
• Service not activated within 24 hours of payment confirmation despite multiple attempts to contact support

Not Eligible for Refund:

• Change of mind after subscription activation
• Issues caused by your internet service provider (ISP) or local network configuration
• Temporary service interruptions due to scheduled maintenance or third-party outages
• Failure to use the service during the subscription period
• Incompatibility with devices that were not listed as supported

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team via WhatsApp within the refund eligibility window
2. Provide your subscription details, including your email address and order information
3. Clearly describe the reason for your refund request
4. Allow our technical team to attempt to resolve any issues before processing the refund

4. Refund Processing

Once a refund request is approved, the refund will be processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

5. Partial Refunds

In certain circumstances, partial refunds may be offered if you have used the service for a portion of your subscription period. The refund amount will be calculated on a pro-rata basis, deducting the value of the service already consumed.

6. Subscription Cancellation

You may cancel your subscription at any time by contacting our support team. Please note that cancellation does not automatically entitle you to a refund. Your service will remain active until the end of the current billing period.

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback through your payment provider. We are committed to resolving any issues promptly and fairly. Initiating a chargeback without prior communication may result in the suspension of your account.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions about our Refund Policy or need to discuss a refund request, please reach out to our customer support team via WhatsApp. We are available 24/7 and committed to ensuring your satisfaction with our service.